Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@rootednestco.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@rootednestco.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Refund Policy
We want you to be completely satisfied with your purchase. If you experience any issues with your order, we're here to help.
Eligibility for Refunds We accept refund requests within 30 days of delivery for the following reasons:
- The item arrived defective or damaged
- You received the wrong item
- The item does not match the product description
We are unable to offer refunds for buyer's remorse, incorrect size selection, or change of mind after purchase.
How to Request a Refund To initiate a refund, please contact us at support@rootednestco.com within 30 days of receiving your order. Include:
- Your order number
- A description of the issue
- Clear photos showing the problem
We will review your request and respond within 2 business days.
Refunds & Replacements Where possible, we offer a full refund or a free replacement — whichever you prefer. Because our products ship internationally, we do not require you to return the item in most cases.
Once approved, refunds are processed within 5–10 business days and returned to your original payment method.
Late or Missing Refunds If you haven't received your refund after 10 business days, please check with your bank or payment provider first, then contact us at support@rootednestco.com.